base44 Privacy Policy

base44 is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "base44", "we", "us", or "our", it means the base44 platform and the team responsible for operating it. Our platform is accessible at base44.one and through the base44 mobile app.

base44 is the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this Privacy Policy or how your data is handled, you can reach us at [email protected].

base44 collects personal data in two ways: information you provide directly when you register or use the platform, and information collected automatically when you interact with our services.

Information you provide directly:

• Full name as it appears on your national ID.
• Mobile phone number used for registration and payment.
• Email address (if provided during registration).
• Date of birth, used to verify you are 18 or older.
• Payment account details (bKash, Nagad, or Rocket number).
• Identity documents submitted for account verification.
• Any messages or information you send to base44 support.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited on base44 and time spent on each page.
• Game activity, including bets placed, games played, and results.
• Session duration and login timestamps.
• Referral source (how you arrived at base44).

base44 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. Here is a breakdown of how your data is used:

base44 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how a decision affecting your account was made, contact support and a member of the team will review it manually.

base44 processes your personal data on the following legal grounds:

• Contract performance: Processing your name, mobile number, and payment details is necessary to provide the base44 service you signed up for, including processing deposits, withdrawals, and game results.
• Legal obligation: base44 is required by applicable law to verify player identities, maintain transaction records, and report certain activities to regulatory authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: base44 processes certain data — such as IP addresses and device information — to detect fraud, prevent abuse, and keep the platform secure. This processing is in the legitimate interests of base44 and its players.
• Consent: Where base44 sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

base44 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and are independently responsible for data they hold.
• Identity verification providers: When you submit identity documents, they may be processed by a third-party verification service to confirm your identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal and regulatory authorities: base44 may be required to disclose your data to law enforcement, regulatory bodies, or courts where required by applicable law. base44 will notify you of such disclosures where legally permitted to do so.
• Platform infrastructure providers: base44 uses third-party hosting and infrastructure services to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

All third parties who receive your personal data from base44 are required to handle it in accordance with applicable data protection law and are prohibited from using it for any purpose other than the one for which it was shared.

base44 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit base44.

Types of cookies base44 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences, such as your preferred language or notification settings.
• Marketing cookies: Used only with your consent to deliver relevant promotions. You can opt out of these at any time through your account settings.

base44 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction to comply with financial regulations.
• Identity documents: Retained for the duration of your account and for 5 years after closure. Documents are securely deleted once the retention period expires.
• Support communications: Retained for 2 years from the date of the last message in the conversation.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to an individual.

When your data reaches the end of its retention period, base44 will securely delete or anonymise it. If you request deletion of your account before the retention period expires, base44 will delete all data that is not subject to a legal retention obligation.

As a base44 player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request. base44 will respond within 30 days.

• Right of access: You can request a copy of all personal data base44 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask base44 to correct it.
• Right to erasure: You can request that base44 delete your personal data. This right is subject to legal retention obligations — base44 cannot delete data it is legally required to keep.
• Right to restriction: You can ask base44 to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

base44 is strictly for adults aged 18 and over. base44 does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on base44, please contact [email protected] immediately. base44 will investigate and close the account, deleting all associated data as quickly as possible.

base44 uses date of birth verification during registration and may request identity documents to confirm age. Any account found to belong to a person under 18 will be permanently closed and any funds in the account will be returned to the payment method used for deposit.

base44 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored using one-way hashing — base44 staff cannot see your password.
• Access to personal data is restricted to authorised staff on a need-to-know basis.
• Systems are monitored continuously for suspicious activity.
• Regular security assessments are conducted on the base44 platform.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your account has been compromised, contact [email protected] immediately.

base44 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When material changes are made, base44 will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The date at the top of this page shows when the Privacy Policy was last updated. We recommend reviewing this page periodically. Continued use of base44 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the base44 team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most queries answered within 2 hours

For information on your rights as a player, see the Terms and Conditions. For responsible gaming tools and support, visit the Responsible Gaming page.